In the wake of the recent serials of devastating earthquakes in Herat province, it is crucial for affected families to be aware of the available emergency shelter and non-food item (ES-NFI) assistance. This guide aims to provide practical information and support to those impacted by the earthquakes.

Numerous humanitarian shelter agencies are actively involved in the relief efforts across different districts and villages in Herat province. These organizations, including International Organization for Migration (IOM), World Food Programme (WFP), United Nations High Commissioner for Refugees (UNHCR), Danish Refugee Council (DRC), International Rescue Committee (IRC),  Help Germany, CORD Aid, Mercy CORP, and DACAAR, are working tirelessly to provide support and assistance to affected families. Their presence signifies a collective effort to alleviate the hardships faced by earthquake-affected individuals and communities.

By following the steps outlined below, families can access vital resources and initiate the recovery process.

Immediate Relief Items and Emergency Shelters

Shelter organizations have swiftly responded to the recent earthquakes in Herat province by delivering immediate relief items and emergency shelter tents to affected districts and villages. These organizations, including IOM, UNHCR, and other humanitarian partners, have provided a specific number of tents and non-food item (NFI) kits to each location. It is essential for affected families to identify their designated organization to ensure timely access to necessary resources.

Accessing Emergency Relief Items

To access emergency relief items, families should be aware that shelter organizations are actively present on the ground, providing assistance through face-to-face interactions. If your home has been destroyed or damaged, it is crucial to report the loss to the Afghanistan National Disaster Management Authority (ANDMA) and register the extent of property damage.

Additionally, you can register for assistance by seeking support from AWAAZ at 410 (toll-free, every day, 7 a.m.–7 p.m.).

By reporting your situation and registering for aid, you increase the chances of receiving the necessary emergency relief items and support during this challenging time. Remember to provide accurate and detailed information to facilitate the assistance process.

Targeted Recipients

Given the limited resources available, assistance is currently being distributed using a blanket distribution approach. However, priority is given to families who have completely lost their homes and are in urgent need of support. It is important to understand that while efforts are being made to assist as many affected families as possible, those with the most severe cases of displacement and vulnerability receive immediate attention. If you fall within this category, make sure to report your situation promptly and clearly articulate your needs to increase the likelihood of receiving the necessary assistance.

Emergency relief items are accessible to everyone, including women and people with disabilities, even if they do not have a male partner. Shelter organizations have taken measures to ensure that distribution centers are selected in a way that accommodates the needs of all individuals. Assistance is provided through culturally sensitive practices, acknowledging the diverse backgrounds and circumstances of the affected population. If you require assistance, do not hesitate to reach out to the designated distribution centers, as they are equipped to cater to your specific needs. Remember, your well-being and safety are of utmost importance, and assistance is available to support you.

Types of Assistance Provided

The emergency shelter and NFI kits being distributed include essential items to meet immediate needs, such as winterization kits, tents with plastic tarpaulins, blankets, and other necessary supplies. These items are designed to help affected families cope with the challenges brought about by the earthquakes and provide them with some level of comfort and protection. The assistance being provided aims to address the immediate concerns and ensure the well-being of affected individuals and families. Rest assured that efforts are being made to provide the necessary support to help you navigate through this difficult period.

How to Access Assistance for Women and People with Disabilities?

Shelter partners are committed to providing door-to-door assistance to ensure that women and people with disabilities can access the support they need. Special attention is given to cultural sensitivities and practices to ensure that assistance is provided in a respectful and inclusive manner. Distribution centers are fully equipped to accommodate the specific needs of women and people with disabilities. If you require assistance, do not hesitate to reach out to these centers and communicate your needs clearly. Remember, your well-being matters, and support is available to ensure that your unique circumstances are considered during the distribution process.

Timelines and Assistance Provision

Assistance delivery is an ongoing process that runs parallel to assessments being conducted. Once all assessments are finalized, there is a planned massive distribution of NFI kits, tents, and emergency kits. It is crucial to be patient as relief efforts are being coordinated and resources are being allocated. Rest assured that assistance is on its way, and steps are being taken to ensure that affected families receive the necessary support as soon as possible. Stay informed through official announcements and local authorities for any updates on the timeline and provision of assistance.

Finding Missing Family Members

In the unfortunate event that you have missing family members, it is essential to utilize the available resources to report and register them. Each agency involved in the relief efforts has established separate hotlines specifically for reporting and registering missing individuals. Additionally, the national hotline AWAAZ 410 call number, led by UNDP, can also be contacted to report and register missing family members. By promptly reporting and registering them, you enhance the chances of reuniting with your loved ones and receiving necessary support during this distressing time.


During this challenging time, it is crucial for earthquake-affected families in Herat province to be aware of the available emergency shelter and non-food item assistance. By following the steps outlined in this guide, you can access the necessary support to rebuild your lives and ensure the well-being of your family.

If you require assistance or have any questions, do not hesitate to reach out to the organizations mentioned in this guide. They have dedicated teams on the ground and are ready to provide the necessary support and guidance. Remember that you are not alone in this challenging time, and there are organizations and individuals committed to helping you rebuild and recover. Please stay updated through official announcements and local authorities for the most recent information and assistance.

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